Refund Policy

Refund Policy for Savanna Kingdom
We want you to be satisfied with your purchase. This Refund Policy explains your rights and how refunds, returns, and exchanges are handled.

Returns Eligibility
You may request a return or refund if:

• The item is faulty or damaged
• The wrong item was received
• The item is unused and returned in its original condition and packaging
• The return request is made within 14 days of delivery (or another period you choose)

Certain products may not be eligible for return, including:

• Personalised or custom-made items
• Perishable goods
• Digital downloads or downloadable software once accessed
• Hygiene or sealed items once opened (where applicable)

Consumer Rights

Under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations, customers may have additional rights regarding faulty goods, misdescribed products, or cancellation of online purchases.

How to Request a Return
To request a return or refund, contact us with:

• Your order number
• Reason for the return
• Photos (if the item is damaged or incorrect)

Contact:

Savanna Kingdom
Email: savannaafrica0212@gmail.com

Return Shipping

• Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked delivery service for returns.

Refund Process
Once we receive and inspect the returned item:

• Approved refunds will be processed to the original payment method
• Refunds are typically issued within 5–10 business days
• Shipping costs may be non-refundable unless required by law

Exchanges
We may offer replacements or exchanges for defective or damaged products, subject to stock availability.

Late or Missing Refunds
If you have not received your refund after the expected timeframe:

1. Check your bank account
2. Contact your payment provider
3. Contact us for assistance

Savanna Kingdom
Email: savannaafrica0212@gmail.com