Shipping Policy

Shipping Policy for Savanna Kingdom

Thank you for shopping with Savanna Kingdom. This Shipping Policy explains how we process and deliver orders.

Order Processing
• Orders are typically processed within 1–3 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been dispatched.

Shipping Locations
We currently ship to:
• United Kingdom
• International

If your location is not available at checkout, please contact us before placing an order.

Delivery Times
Estimated delivery times:
• UK Standard Delivery: 2–5 business days
• UK Express Delivery: 1–2 business days
• International Delivery: 5–15 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or seasonal demand.

Shipping Costs
Shipping fees are calculated at checkout based on:
• Delivery location
• Package size and weight
• Selected shipping method

Any applicable customs duties or import taxes for international orders are the responsibility of the customer unless otherwise stated.

Tracking Information
Where available, tracking details will be provided by email once your order has been shipped.

Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at:

Email: savannaafrica0212@gmail.com
We will work with the shipping carrier to investigate the issue.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays or losses caused by incorrect addresses supplied at checkout.

Damaged Packages
If your order arrives damaged:
1. Take photos of the packaging and product
2. Contact us within 48 hours of delivery
3. Include your order number and supporting images

We will review the issue and arrange a replacement or refund where appropriate.